I think the Kenneth Cole Twitter comment this morning is a great example of how fast social media can damage a brand and how a quick response is key to effective damage control. This blog was posted about eight hours after the original @KennethCole Tweet and it will be interesting to see how things evolve…
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I often remark how social media is not a new set of behaviors, but just a new set of tools. We’ve always just wanted to talk to each other, and social media makes that easier than ever. As a professional communicator, social media has provided me with a myriad of new outlets—and challenges—but I believe…
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I decided I needed (OK, maybe not needed, but certainly could use… OK, I just wanted) the new 120GB iPod, so I put my 80GB iPod on Craig’s List. The first email I got was from a “doctor” in Boulder who was in vacation in Hawaii, but wanted to pay me via PayPal and have…
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